TERMS AND CONDITIONS

1. INTRODUCTION

1.1.       This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the 'Products') listed on this website (the 'Website') to you.

1.2.       Before confirming your order please:

1.2.1.    Read through these terms and conditions (the 'Conditions') and in particular our cancellations and returns policy at clause 12 and limitation of our liability and your indemnity at clause 17.

1.2.2.    Print a copy for future reference.

1.2.3.    Read our privacy policy regarding your personal information.

1.3.       By ordering any of the Products listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.

1.4.       We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.

2. ABOUT US

2.1.       This Website is owned and operated by TWiSTED BORDER Design & Print (“Twisted Border”) ('we'/'us'/'our'), having our registered office at Swains Cottage, Shrewsbury, SY5 7BZ.

3. COMMUNICATIONS

3.1.       You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

3.2.       We will contact you by email or provide you with information by posting notices on our Website.

4. ARTWORK, PRINTING & PROOFS

4.1       Artwork & Printing

4.1.1.    The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Twisted Border under or in the implementation of any contract with the customer shall belong to Twisted Border. Twisted Border agrees that unless the customer becomes in default of any obligation to make any payment to Twisted Border, it will not reproduce any such items for any competitor in the business of the client.

4.1.2.    All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.

4.1.3.    All orders are completed solely by the Artwork and information provided to Solopress by the client. Any other costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the client.

4.1.4.    We charge £125.00 for our logo design service for the first 4 proofs. We then charge £40.00 an hour for any change there after.

4.1.5.    Once your design project is initiated and any preliminary artwork has been created by Twisted Border, all retainer payments made by you become non-refundable.

4.1.6.    Once you have placed your order, you have 1 hour to make changes to the artwork YOU have supplied, after this time you will become liable to charges if you need to amend or provide new artwork. TWiSTED BORDER does offer a free file check service but accepts no liability for the content, grammatical or spelling errors or mistakes in content.

4.1.7.    For all orders (including online), we only quote for one design per kind, any additional are chargeable. Multi-design and muti-name sets are available.

4.1.8.    Please note that all images, text and logos are the intellectual property of Twisted Border and are not to be used without our written permission.

4.2 Proofs

4.2.1.    Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Twisted Border will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.

4.2.2.    Hard Copy Proofs are NOT supplied as standard. Hard Copy Proofs must be requested by the person ordering at the time of ordering in writing. Verbal confirmation will not be accepted. Hard copy proofs are subject to an additional charge unless otherwise agreed.

4.2.3.    If while performing a standard electronic or advanced (hard copy proofing) check, Twisted Border discovers that the Artwork provided by the customer is defective or incorrect, Twisted Border will notify the client. If the client has provided their own artwork, it is the responsibility of the client to either provide the corrected artwork or give permission for Twisted Border to the make the necessary changes (charges will be applicable). If the client chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be help responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.

4.2.4.    Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print, and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. Some files for large format printing may be sent in low resolution. We will not commence print until we have received a response to the final proof with a written confirmation to go to print, via email.

4.2.5.    Final proofs must be signed off by the customer in writing, and the sign off email received by Twisted Border before 6pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline.

5. REGISTRATION

5.1.       When you place an order or request a quote you are registering with Twisted Border and an account manager will be assigned to you. You are responsible for all actions taken under and all communications.

5.2.       By registering with Twisted Border you undertake:

5.2.1.    That all the details you provide to us for the purpose of registering with the company and purchasing the Products are true, accurate, current and complete in all respects

5.2.2.    To notify us immediately of any changes to the information provided on registration or to your personal information if it impacts future orders or delivery.

5.2.3.    That you are over 18 or if under 18 you have a parent or guardian's permission to register with and purchase the Products from this Website in conjunction with and under their supervision

5.3.       We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and to suspend or terminate your access to the Website immediately and without notice to you if:

5.3.1.    You fail to make any payment to us when due

5.3.2.    You breach these Conditions (repeatedly or otherwise)

5.3.3.    You are impersonating any other person or entity

5.3.4.    When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

5.3.5.    We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent, illegal or antisocial activity on the Website or with products purchased from Twisted Border

6. ELIGIBILITY TO PURCHASE FROM THE WEBSITE

6.1.       To be eligible to purchase the Products on this Website and lawfully enter into and form contracts with us, you must:

6.1.1.    Be 18 years of age or over

6.1.2.    Be legally capable of entering into a binding contract

6.1.3.    Provide full details of an address in the United Kingdom for delivery of goods and, if purchasing services, an address in the United Kingdom.

7. PRICE

7.1.       The prices of the Products are quoted on the Website.

7.2.       Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified.

7.3.       Unless otherwise stated, the prices quoted include delivery costs (in the case of goods).

7.4.       We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Products to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery of the goods and/or we have commenced providing the services.

8. PAYMENT

8.1.       Payment can be made by any major prepay, credit or debit card or through an electronic payment account as explained on the order form.

8.2.       Payment can also be made by direct bank transfer and production will commence once we have cleared funds and the artwork is approved.

8.3.       The final payment option is by cheque. In this instance, manufacturing will only begin once we have received the payment and funds have cleared.

8.4.       By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form.

8.5.       Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

8.6.       When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

8.7.       By accepting these Conditions you:

8.7.1.    Undertake that all the details you provide to us for the purpose of purchasing the Products are correct and that the purchasing method you are using is your own and that there are sufficient funds to cover the cost of the Products ordered

8.7.2.    Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention

9. ORDER PROCESS AND FORMATION OF A CONTRACT

9.1.       Any order placed by you constitutes an offer to purchase the Products from us. All such offers received from you are subject to acceptance by us, and we reserve the right to refuse any order placed by you at any time before acceptance, without providing an explanation. Orders are placed via our internet platform www.twistedborder.co.uk

9.2.       You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

9.3.       We will send a confirmation that we have received your order automatically by email. Orders received after 18:00 hours will be deemed as having been received the following working day

9.4.       You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Products ordered by you from the Website.

9.5.       You will be subject to the version of our policies and Conditions in force at the time that you order the Products from us, unless:

9.5.1.    Any change to those policies or these Conditions is required to be made by law or governmental authority

10. DELIVERY

10.1.     The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. We may where appropriate and at our option, deliver all or part of the services, to the email address you supplied on registration or such other email address that we agree to use to communicate with you.

10.2.     We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must inspect the goods before signing for it.

10.3.     All goods must be signed for by an adult aged 18 years or over on delivery.

10.4.     Any dates quoted for delivering the goods and/or completing performance of the service are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.

10.5.     We shall not be liable for any delay in delivering the goods and/or completing performance of the service, however caused.

10.6.     The Products may be sent to you in instalments.

10.7.     For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all goods that are in stock within 24 hours after the approval of artwork. However, we cannot guarantee delivery by 24th December.

11. RISK AND TITLE

11.1.     The goods will be at your risk from the time of delivery.

11.2.     Ownership of the goods will only pass to you when we receive full payment of all sums due and the cost of delivery (in the case of goods).

12. CANCELLING YOUR CONTRACT AND RETURNS

12.1.    Cancelling before receiving a Confirmation Notice

12.1.1. You may cancel your order for the Products at any time prior to receiving a Print Confirmation Notice from us so long as you contact us in writing via email. You can send us a cancellation notice by sending an email to accounts@twistedborder.co.uk. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.

12.2.    Cancellation after receiving a Confirmation Notice Goods

12.2.1. We cannot offer cancellation after print production has started. As soon as your receive the Print Confirmation Notice you are no longer able to cancel your order.

12.2.2. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the goods and will deduct this from any sum owed by us to you.

12.2.3. The goods must be returned to us in the same condition in which you received them until such time as the goods are either collected by us or delivered back to us by you. You must return the goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

12.2.4. You are entitled to cancel your Contract and obtain a refund within 7 working days from the date of the Confirmation Notice. This also applies, where appropriate and subject to clause 12.3, to items that are available to be downloaded. However, you will no longer have a right to cancel if, with your agreement, we have already commenced providing the services to you before this period of time expires. We shall be deemed to have already commenced providing the services, in circumstances where you have already downloaded products or materials that we made available to you, from the Website.

12.2.5. You may notify us of your wish to cancel by sending us a cancellation notice to accounts@twistedborder.com. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.

12.2.6. Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.

12.2.7. So long as you have complied with your obligations under this clause, we will refund the purchase price but not the cost of delivery (if any) to you by crediting your Twisted Border account or making a BACS payment back into your account.

12.3. Exception to the right to cancel

You will not have a right to cancel an order for goods and services purchased from us, in the following situations:

12.3.1. If you expressly agree to us beginning to provide any services before the end of the cancellation period.

12.3.2. The Contract is for goods which are custom designed for you, bespoke, customised or have been personalised.

12.3.3. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us

12.3.4. The Contract is for the sale of goods and services by auction

12.3.5. The Contract is for the supply of:

12.3.5.1. Audio or video recordings and computer software if unsealed by you

12.3.5.2. Audio or video recordings and software and other items that you have successfully downloaded where a free trial or demonstration was available to you to view or download

12.3.5.3. Newspapers, magazines and other periodicals

12.4. Damaged, faulty or wrongly delivered goods

12.4.1. We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, provided that within 3 working days of receiving the goods you return the goods to us and the conditions set out in paragraph 12.5.2. are met. We must also be reasonably satisfied that:

12.4.1.1. The goods have not suffered damage after delivery;

12.4.1.2. The goods have not been misused or used other than in accordance with the instructions; and

12.4.1.3. The problem is not due to normal wear and tear.

12.4.2. In addition to the requirements of paragraph 12.5.1, the goods in terms of which you are claiming a refund must have:

12.4.2.1. Been damaged on delivery;

12.4.2.2. Been delivered in a faulty condition;

12.4.2.3. Have been delivered to you in error.

12.4.3. Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product.

12.4.4. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.

12.4.5. In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 3 working days after receipt or the fault developing by email to accounts@twiistedborder.com. Your cancellation notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.

12.4.6. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us.

12.4.7. Your Money Back Guarantee. Once it is established that the faults on the goods that lead to your dissatisfaction were preventable errors generated by our manufacturing process, we will without reserve offer a full refund or reprint at your discretion so long as the conditions outlined in section 12.4.1 have been met. Errors as a result of faults in the information transmitted to us via the web ordering system; issues missed when proofing your artwork (such as spellings, contact details etc); or faults with the supplied print files (layout issues, spelling errors, colour inaccuracy etc) or delays with the delivery schedule will exonerate us and leave the decision to refund or reprint at our discretion.

12.4.8. Given the accepted practice in the print industry and the technical constraints related to our products, our Company is not required to ensure delivery of the exact quantity specified on the order. The customer is obliged to accept a tolerance of plus or minus 5% from the ordered amount.

12.5. Incorrectly priced or described Products

12.5.1. Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Products to you.

12.5.2. If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.

12.5.4. If your order is cancelled or rejected and you have already paid for the Products, you will receive a full refund in accordance with clause 12.7

12.6. Delivery by instalments

12.6.1. The Products may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Products in accordance with clause 12.7

12.7. Processing refunds Goods

12.7.1. We will examine any returned goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting your Twisted Border account or making a BACS payment back into your account.

12.7.2. We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the goods in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.

Services

12.7.3. We will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to a refund. Refunds will be made by crediting your Twisted Border account or making a BACS payment back into your account.

13. COMPLAINTS

13.1. If you have a comment, concern or complaint about any Products you have purchased from us, please contact us via email at accounts@twistedborder.com.

13.2. The European Commission’s Online Dispute Resolution Platform may be accessed via https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

14. INTELLECTUAL PROPERTY

14.1. The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to TWiSTED BORDER Design & Print (trading as Twisted Border ), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.

14.2. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

14.3. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14.4. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.

14.5. No licence is granted to you in these Conditions to use any of our trade marks or those of our affiliated companies.

14.6. Products sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.

15. WEBSITE USE

15.1. You are permitted to use the Website and the material contained in it only as expressly authorised by us under our terms of use.

16. TECHNICAL LIMITS: DIGITAL FILES; PROOFING

16.1. For any orders placed with us, we presume our customer to be the owner of any necessary copyrights relating to documents, images, logos, fonts, which are protected under the intellectual property laws.

16.2. Artworking files supplied to us must be in strict accordance with our Technical Specifications as set out in the DTP and Quality Guide at the back of our catalogue and also available within the website.

16.3. Our commitment to working exclusively with Design and Print Professionals presumes that you will have the competence to understand and apply the technical requirements.

16.4. Our print production is predominantly handled by ganging multiple orders from different customers together onto the same sheet, the customer must accept unreservedly the technical constraints associated with this type of printing:

16.4.1. Trimming tolerances of 1mm

16.4.2. Colour variations

16.4.3. When reprinting jobs even from exactly the same files, we can’t guarantee that the colour rendering will be identical to the previous printed item.

16.5. We will not be responsible when defects are present on the customers file in relation to trapping, fonts, image conversion, colour calibration etc

16.6. The customer must be aware that the representation of colour that they see on screen is not a true and accurate representation of what the final printed product will look like. Additionally desk top printers or copiers will not present an accurate representation of how the final product will look when professionally printed.

16.7. We may make modifications to the supplied file where it does not conform to our technical requirements (bleed, pantone colour conversion, RGB image conversion, etc). Similarly we reserve the right to refuse any order that does not conform to our DTP guide

16.8. We will never be liable in the event that our technical requirements aren’t adhered to (as outlined in the DTP guide).

16.9. We recommend that to mitigate against these risks our clients request a Fogra certified proof digital proof. This will give a fair representation of how the final product will look in advance of full production and will highlight any of the potential issues raised above.

16.10. We will not undertake authors corrections on any supplied files and so in the instance where this is required we will ask the customer to make the amendments themselves and then re-supply the files to us for production.

17. LIABILITY AND INDEMNITY

17.1. Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:

17.1.1. Death or personal injury resulting from our negligence

17.1.2. Fraud or fraudulent misrepresentation

17.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987

17.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability

17.2. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

17.3. We will not be liable if the Website is unavailable at any time.

17.4. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

17.5. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.

17.6. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

17.7. We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

17.8. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:

17.8.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or

17.8.2. any loss of goodwill or reputation; or

17.8.3. any special or indirect losses; or

17.8.4. any loss of data; or

17.8.5. wasted management or office time; or

17.8.6. any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Products even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, including those listed in clauses 17.8.1 to 17.8.6, is strictly limited to the purchase price of the Products you purchased.

17.9. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

17.10. This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.

18. REVIEWS

18.1. You acknowledge that any review, feedback or rating which you leave may be published by us on the Website and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our other websites, publications or marketing materials.

18.2. You undertake that any review, feedback or rating that you write shall:

18.2.1. Comply with applicable law in the UK and the law in any country from which they are posted

18.2.2. Be factually accurate

18.2.3. Contain genuinely held opinions (where applicable)

18.2.4. Not contain any material which is either defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving

18.2.5. Not promote or advocate an unlawful act or activity, discrimination, sexually explicit material or violence

18.2.6. Not infringe any trademark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach of any legal duty you owe to a third party

18.2.7. Not be used to impersonate any person, or to misrepresent your identity

18.3. You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any review, feedback or rating posted by you on the Website, including, without limitation, the violation of their privacy, defamatory statements or infringement of intellectual property rights.

18.4. You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you.

18.5. We reserve the right to publish, edit or remove any reviews without notifying you.

19. FORCE MAJEURE

19.1. We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control ('Force Majeure'), which, without limitation, include:

19.1.1. Strikes, lock-outs or other industrial action

19.1.2. Shortages of labour, fuel, power, raw materials

19.1.3. Late, defective performance or non-performance by suppliers

19.1.4. Private or public telecommunication, computer network failures or breakdown of equipment

19.1.5. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

19.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions.

19.1.7. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

19.1.8. Acts, decrees, legislation, regulations or restrictions of any government

19.1.9. Other causes, beyond our reasonable control

19.2. Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.

19.3. Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.

20. PRIVACY POLICY

20.1. In order to monitor and improve customer service, we sometimes record telephone calls and emails.

20.2. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).

20.3. You can find full details of our Privacy Policy on the Website.

 

21. THIRD PARTY RIGHTS

21.1. Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

22. EXTERNAL LINKS

22.1. To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

22.1.1. The privacy practices of such websites

22.1.2. The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

22.1.3. The use which others make of these websites; or

22.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources

23. LINKING TO THE WEBSITE

23.1. You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.

23.2. Any agreed link must be:

23.2.1. To the Website's homepage

23.2.2. Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted

23.2.3. Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it

23.2.4. Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists

23.3. We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

23.4. We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.

24. NOTICES

24.1. All notices given by you to us must be given to us by using accounts@twistedborder.com. We may give notice as described in clause 3

24.2. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

 

25. OVERSEAS ORDERS

25.1. Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).

25.2. We will not accept orders for goods from individuals located outside the United Kingdom. We may agree to provide our services to customers in countries outside the United Kingdom subject to reserving a right to amend the specifications or standards of the services offered on the Website and/or these Conditions or to refuse to accept an order for our services from you, if it will put an excessive strain on our business or if we have an objective reason for doing so. If we accept your order, you will be liable to pay for all and any additional costs that we incur in order to facilitate your order. You will have an opportunity to cancel your order in case the additional costs are not acceptable.

25.3. If we agree to supply any services ordered from the Website for delivery outside the United Kingdom they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price and the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

25.4. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

25.5. You must comply with all applicable laws and regulations of the country for which the services are destined. We will not be liable for any breach by you of any such laws.

26. ENTIRE AGREEMENT

26.1. The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

26.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.

26.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Conditions.

27. GENERAL

27.1. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

27.2. All prices and descriptions supersede all previous publications. All product descriptions are approximate.

27.3. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

27.4. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

27.5. All Contracts are concluded and available in English only.

27.6. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

27.7. A waiver by us of any default shall not constitute a waiver of any subsequent default.

27.8. No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3

27.9. Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

28. GOVERNING LAW AND JURISDICTION

28.1. The Website is controlled and operated in the United Kingdom.

28.2. Every purchase you make shall be deemed performed in England and Wales.

28.3. The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Policy

 

COOKIE POLICY

Cookie Policy for TWiSTED BORDER Design & Print

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Pinterest, Linkdin, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.



More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: accounts@twistedborder.com

 
 
 

CANCELLING YOUR ORDER & REFUNDS

1.1    If you are using the TWiSTED BORDER Design Service, it is your responsibility to check all proofs sent to you via email. Paper (plain paper printed) proof can be sent in the post upon request. You must approve the design and the artwork content before printing can proceed. Any errors in spelling or detail are in no way the responsibility of TWiSTED BORDER unless in some way they differ from the approved artwork proof.
 
1.2    All materials are described on the website and comply to industry standards. If you are unsure of the paper weight or finish you require please contact design@twistedborder.com. Print samples can be sent in the post or our design team can advise.  
2.1    Cancelling before receiving a Confirmation Notice
2.1.1. You may cancel your order for the Products at any time before receiving a Print Confirmation Notice from us so long as you contact us in writing via email. You can send us a cancellation notice by sending an email to accounts@twistedborder.co.uk. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.
2.2.     Cancellation after receiving Confirmation Notice Goods
2.2.1. We cannot offer cancellation after print production has started. As soon as your receive the Print Confirmation Notice you are no longer able to cancel your order.
2.2.2. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the goods and will deduct this from any sum owed by us to you.
2.2.3. The goods must be returned to us in the same condition in which you received them until such time as the goods are either collected by us or delivered back to us by you. You must return the goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

GDPR Policy

1. Data protection principles

The Twisted Border is committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:

a.      processed lawfully, fairly and in a transparent manner in relation to individuals;

b.      collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

c.      adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

d.      accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

e.      kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

f.       processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

2. General provisions

a.      This policy applies to all personal data processed by the Twisted Border.

b.      The Responsible Person shall take responsibility for the Twisted Border’s ongoing compliance with this policy.

c.      This policy shall be reviewed at least annually.

d.      The Twisted Border shall register with the Information Commissioner’s Office as an organisation that processes personal data.

3. Lawful, fair and transparent processing

a.      To ensure its processing of data is lawful, fair and transparent, the Twisted Border shall maintain a Register of Systems.

b.      The Register of Systems shall be reviewed at least annually.

c.      Individuals have the right to access their personal data and any such requests made to the Twisted Border shall be dealt with in a timely manner.

4. Lawful purposes

a.      All data processed by the Twisted Border must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information).

b.      The Twisted Border shall note the appropriate lawful basis in the Register of Systems.

c.      Where consent is relied upon as a lawful basis for processing data, evidence of opt-in  consent shall be kept with the personal data.

d.      Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the Twisted Border’s systems. 

5. Data minimisation

a.      The Twisted Border shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

b.      [Add considerations relevant to the Twisted Border’s particular systems]

6. Accuracy

a.      The Twisted Border shall take reasonable steps to ensure personal data is accurate.

b.      Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.

c.      [Add considerations relevant to the Twisted Border’s particular systems]

7. Archiving / removal

a.      To ensure that personal data is kept for no longer than necessary, the Twisted Border shall put in place an archiving policy for each area in which personal data is processed and review this process annually.

b.      The archiving policy shall consider what data should/must be retained, for how long, and why.

8. Security

a.      The Twisted Border shall ensure that personal data is stored securely using modern software that is kept-up-to-date. 

b.      Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.

c.      When personal data is deleted this should be done safely such that the data is irrecoverable.

d.      Appropriate back-up and disaster recovery solutions shall be in place.

9. Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Twisted Border shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

 

END OF POLICY